Experience peace of mind with our hassle-free 3-day return policy. If your purchase doesn't meet your expectations, simply return the item within 3 days of receiving it for a full refund.

To be eligible for a return:

  • Your item must be unused and undamaged
  • Your item must be in its original packaging with all the tags intact,
  • Your item must be in the same condition as shipped
  • You must have the receipt or proof of purchase.

Proof of Damage for Fragile Items:
Given the delicate nature of our real gold and silver-plated idols, we require proof of damage for free returns. To initiate a return for damaged items received in parcel, kindly provide an unedited unboxing video demonstrating the condition of the sealed package upon receipt. Failure to provide this proof may result in a deduction of 25% inconvenience charge of the order value during refund.

Damage on Return
When you place the return or exchange of an item, given the delicate, auspicious and precious nature of the idols, if it comes back broken to us, it becomes irreparable and unsellable. In such cases, 15% of the order value will be deducted from refund or exchange value. 

COD Orders Policy:
For Cash on Delivery (COD) orders, we reserve the right to decline future COD orders if payment is refused upon delivery. Please ensure sufficient funds are available to avoid inconvenience.

Return Process:
We facilitate a seamless return process at no charge to you. Our team will pick up the product(s) from your doorstep. Upon receipt at our warehouse, we'll issue a store credit or initiate a refund to your original payment method. Please note, a free return may be denied if a previous COD order has been canceled at the doorstep.

Product Packaging:
We value the safety of your products during transit. Kindly pack items securely to prevent damage. Consider conducting a package durability test before handing the return to our courier partner. Your cooperation ensures the quality of our services.

Notification and Approval:
Upon receiving and inspecting the returned item, we'll notify you via email or call. We'll inform you of the approval or rejection of your store credit via email.

By making a purchase from Idolkart, you agree to adhere to the terms and conditions outlined in our Return and Refund Policy. For any queries or assistance regarding returns or refunds, please don't hesitate to reach out to our customer support team at contact@idolkart.com or call/whatsapp at +91 9199395444.